Everything you need to know about refund policy
We ("Hivalidity") offers our customers a 7 day money-back guarantee. This gurantee allows our customers to use our service risk-free.
Our refund policy refers to the new clients only. Existing clients will not receive refund for the new orders. We would be happy to provide you with a full refund within your first 7 days of purchase for our shared hosting/reseller hosting service with at-least 1 year purchase period, If the delivered service is not as described on our order pages. If you would like to cancel your hosting plan where free domain name was included, then the domain registration fee $14.73 and whois protection fee (if any) will be deducted from your final refundable amount.
All refunds are subject to the terms of service for any third party payment processor and those terms take precedence over the terms in the Terms of Services and our Policies. In the event we are unable to refund any fees or charges via the method of payment, we will use commercially reasonable efforts to return or credit the appropriate funds to you.
There is no refund for: Domain registration/renewal or transfer, Cloud servers, Dedicated servers, service license(s) and other addons. We will not refund your money, If your server IP address is banned for spamming. You will not receive a refund under any circumstances.
We will only proceed refund to orginal payment method, client will need to submit a support ticket in billing department category within 7 days from the date of purchase of service.
If you paid us by credit card we will credit the card on file. If you paid us by PayPal, we will take steps to refund the PayPal account. If you paid us through another payment processor, we will take steps to refund the appropriate fees through that payment processor. If the information we have on file for your account is not up to date, your refund may not be completed. Hivalidity is not responsible for fees deducted from any refund processed by PayPal, Stripe or RazorPay.
Once a refund request is submitted, the customer's service will be cancelled either immediately or at the end of the service billing period. After this process, company cannot be held responsible for data loss due to suspension or termination.
Their will be no refund provided if customer's service violate our Terms of Service.